Triple-A Framework™
The Triple-A Framework™ extracts insights from communication science and cross-cultural healthcare interpreting to enhance patient engagement and improve health outcomes. Rooted in years of research and patient interviews, this proprietary system translates medical social sciences into actionable steps. Now available in our exclusive workbook and online lectures, it empowers healthcare professionals to drive meaningful change in patient care.
With the Triple-A Framework™, no concern goes unanswered, and no last-minute questions are left unresolved—even in time-limited doctor visits.
Ask your health professional about the Triple A Framework™ for a more effective and satisfying visit.
Triple-A Framework™ in Action
1Ask
Answer what's on the patient’s mind before jumping into the 'business of the day.' This saves time and boosts satisfaction. Open-ended questions are your best friends!
2Affirm
Acknowledge the patient’s concerns, emotions, and experiences. A simple affirmation builds trust and makes patients feel heard—because feeling understood is just as important as the treatment itself. Then, provide clarifying information to guide their focus and support informed decision-making.
3Ask Again
Now that trust is built, guide the conversation with another well-placed open-ended question. Align patient goals with clinical priorities to ensure clarity, mutual respect, and better health outcomes
Be The Best Health Professional You Can Be
Learn Communication Strategies – Available On Udemy & In Our Workbook
Video Lecture
Struggling to motivate patients to adopt healthier habits? The course, "Motivating Patients to Make Health and Lifestyle Changes," teaches you how to apply behavioral science and communication strategies to drive lasting health changes. Enhance your coaching skills and improve patient outcomes—enroll today!
Workbook
Get the Triple-A Framework™ Digital Workbook for just $1.97! This downloadable guide is your best "cheat sheet," which includes worksheets on Setting the Agenda, Open-Ended Questions, and patient communication strategies to improve engagement and health outcomes. Start using it today!
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