Training
Health Communication in Chronic Care Management
Beneficent Persuasion for Health Equity
Module A
In this training, participants will learn the structure of beneficent persuasive communication, ways to influence health behaviors, and evaluate their own communication practices.
Participants: Clinical team members including medical doctors, registered nurses, licensed clinical social workers, and medical assistants
Messaging and Health Coaching Techniques for Equitable Health Outcomes
Module B
In this training, participants will learn the steps of patient centered health coaching, how to choose a patient messaging angle, and techniques to stay on the tailored communication strategies for optimal outcomes.
Participants: Clinical team members including medical doctors, registered nurses, licensed clinical social workers, and medical assistants
Chronic Care Plans for Diverse Populations
Module C
In this capstone project, participants will use what they have acquired through Modules A and B to develop an actionable patient centered chronic care plan and receive feedback from the patient and clinicians communities.
Participants: Clinical team members including medical doctors, registered nurses, licensed clinical social workers, medical assistants, and quality managers/directors
Communication Coach at Your Fingertip
Now there's a way to improve communication between patients and clinicians using Amah's human centered technology and focus on cultural diversity and health equity.
By using behavioral science frameworks, data analysis, persuasion science, and communication models, Amah's SaaS product guides clinicians to engage in patient centered conversations to improve chronic health management.
The system promises benefits all around: to patients, providers, care managers, administrators, families, and the overall health care system.Backed by Science. Built with Communities.
About
Human Centered Innovation in Healthcare
Yi-an Yang
Founder and CEO
Yi-an is a health communication specialist who has worked over 10+ years with culturally diverse patients, clinicians, health administrators, and researchers to understand the state of affairs of the US health system. She uses evidence-based models to understand why people take medications, communicate, or do what they do.
Yi-an successfully led the team of Amah Health to win the 2nd place of National Health Equity Innovation challenge, hosted by BlueCross BlueShield of Illinois. She was a co-investigator on Cultural Beliefs that Impact Medication Adherence among Hispanic Patients with Chronic Conditions, a research study at a Federally Qualified Health Center. She was invited multiple times to give talks overseas on the Cost of Language Barriers in US healthcare and Professional Identity Formation at a medical translators program at Fu Jen Catholic University. She was the principal investigator for a grant application to NIH on Persuasive communication in health coaching on medication adherence.
Yi-an is dedicated to building a strong team to offer actionable insights and tools that enable health organizations to use health communication innovations to drive outcome improvements. She received her master’s degree in health communication from Northwestern University. Separately, she obtained her master’s degree in linguistics and translation from Fu Jen Catholic University, Taiwan.
Alan Arriaga
Operating Partner
Alan is a servant leader and out-of-the-box thinker. He has a track record of developing and growing organizations by operating them at their fullest potential and empowering people to do their best work. Before joining Amah Health, Alan was a CEO of an insurance company that served Mexican workers in the US. He was also VP for Operations at a tech startup that had a successful exit. Along Alan’s 10+ years of work experience in consulting, startups, and tech companies, he’s developed a strong entrepreneurial mindset, a true customer obsession to deliver customer centric solutions.
Alan is a lifelong learner and a voracious reader, particularly interested in the topics of Team Effectiveness, Innovation, and Culture. He received his MBA from IPADE Business School. Separately, he received his master’s degree in health communication at Northwestern University.
